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Title VI Complaint Procedures

Any person or class of persons who believes that he/she has been subjected to discrimination or retaliation prohibited by any of the Civil Rights authorities based upon race, color, sex, age, national origin, creed (religion) or disability, may file a written complaint. The law prohibits intimidation or retaliation of any sort. The complaint may be filed by the affected individual or a representative, and must be in writing.


Time Limits and Filing Options – A complaint must be filed no later than 180 calendar days after the following:

  • The date of the alleged act of discrimination; or

  • The date when the person(s) became aware of the alleged discrimination; or

  • Where there has been a continuing course of conduct, the date on which that conduct was discontinued or the latest instance of the conduct.

Complaints may be submitted to the following entities:

  • Jackson County Transit, ATTN:  Transit Director, 1148 Haywood Rd. Sylva, NC 28779

  • North Carolina Department of Transportation, Office of Civil Rights, External Civil Rights Section, 1511 Mail Service Center, Raleigh, NC  27699-1511; 919-508-1830 or toll free 800-522-0453

  • US Department of Transportation, Departmental Office of Civil Rights, External Civil Rights Programs Division, 1200 New Jersey Avenue, SE, Washington, DC  20590; 202-366-4070

  • Federal Transit Administration, Office of Civil Rights, ATTN: Title VI Program Coordinator, East Bldg. 5th Floor – TCR, 1200 New Jersey Avenue, SE, Washington, DC 20590

  • US Department of Justice, Special Litigation Section, Civil Rights Division, 950 Pennsylvania Avenue, NW, Washington, DC 20530, 202-514-6255 or toll free 877-218-5228

Click here for a full description of Discrimination Complaint Procedures.

Title VI Complaint Form - English

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