Civil Rights Protections

Jackson County Transit is committed to operating transportation programs and services without regard to disability, race, color or national origin, in accordance with applicable federal statutes:

• Title II of the Americans with Disabilities Act Public Notice/Policy Statement Complaint Process

• Title VI of the Civil Rights Act Public Notice/Policy Statement Complaint Process 


A. Requests for Reasonable Modifications of Policies and Procedures

Jackson County Transit is committed to ensuring a reliable, accessible experience for all customers. If, due to a disability, you are not able to fully utilize Jackson County Transit transportation services including demand response, subscription, and deviated fixed route, because of a policy or procedure that Jackson County Transit has established, you may submit a request for a modification of the policy or procedure.  To request a modification, complete a Request for Modification of Policy/Procedure Form, which is available online at or by calling 828-586-0233 or 711 or 1-800-735-2962 TTY.  All requests for reasonable modifications to Jackson County Transit policies or procedures will be considered on an individual basis.  Please note that the Jackson County Transit may be unable to accommodate requests for modifications which would: (1) result in a fundamental alteration to the nature of the service; (2) create a direct threat to the health or safety of others, and; (3) create an undue financial or administrative burden.  Requests for modifications might also not be granted if the Jackson County Transit determines that the service can be fully utilized without the requested change.  In the event that a barrier to access exists, but the requested modification cannot be granted, Jackson County Transit will, to the maximum extent possible, assist in determining other possible actions that might be taken to provide access to its programs and services.


B. Reasonable Modification of Policies and Procedures

Individuals with disabilities may ask Jackson County Transit to modify a policy or procedure if they feel the policy or procedure is discriminatory or prevents them from fully utilizing Jackson County Transit services. Jackson County Transit will review these requests and will modify policies unless it finds that:

  • The person can fully utilize the service without the requested modification (i.e., it is for convenience only).

  • The change would create a direct threat to the safety of others.

  • The change would fundamentally alter the nature of the service.

  • The change would cause an undue financial or administrative burden.


Jackson County Transit encourages people to request such modifications in advance when possible.  To request a modification of a policy or procedure in advance, complete the Request for Modification of Policy/Procedure Form. Click Here to download the form as a Word document, or you may obtain a copy by calling 828-586-0233, or TTY 711, or 1-800-735-2962.


Jackson County Transit will be guided by examples in Appendix E of 49 CFR Part 37 when making decisions on requests for modifications of policies.


If Jackson County Transit denies a request, it will consider other reasonable actions or approaches that might be able to meet the person’s needs.


Jackson County Transit has designated its Operations Supervisor to coordinate the acceptance and review of requests for reasonable modifications of policies.  This policy will be communicated to the public on the Jackson County Transit website and in the rider’s guide, system informational guide/brochure, etc.